TERMS & CONDITIONS

1. THE AGREEMENT

These terms govern use of the Signal Station OPC website and, together with your signed service agreement, the monitoring and call center services we provide. If these terms conflict with your service agreement, the service agreement controls.

2. OUR SERVICES

Signal Station provides 24/7 alarm, video, nurse call, GPS, wander-management, environmental, gas, and water monitoring, plus live operator answering, after-hours dispatch and escalation, call routing, and appointment scheduling. The specific services, coverage hours, response procedures, and escalation contacts for your account are defined in your service agreement and account instructions.

3. YOUR RESPONSIBILITIES

• Keep contact lists, escalation instructions, scripts, and schedules accurate and up to date;
• Maintain your own equipment (panels, sensors, cameras, phone lines) in working order and test signal transmission regularly;
• Obtain any consents required for us to record calls or monitor video on your behalf;
• Pay fees when due under your service agreement.

4. SERVICE LEVELS

We staff live operators 24 hours a day, every day, and target the response times stated in your service agreement. Published averages (such as sub-30-second pickup) are performance indicators, not guarantees for any individual signal or call. Scheduled maintenance windows will be communicated in advance where feasible.

5. IMPORTANT LIMITATIONS

Monitoring reduces risk; it cannot eliminate it. We are not an insurer, and fees are not calculated on the value of your premises or the people in them. We do not guarantee that alarms will prevent loss or injury, that communications networks will be uninterrupted, or that emergency services will respond within any particular time. You are responsible for maintaining appropriate insurance.

6. LIABILITY

To the maximum extent permitted by law, our total liability for any claim arising out of the services is limited to the amount set out in your service agreement or, if none is stated, the fees you paid us in the six (6) months before the event giving rise to the claim. We are not liable for indirect or consequential losses, or for failures caused by your equipment, third-party networks, force majeure, or instructions you provided.

7. FEES & TERMINATION

Fees are flat monthly rates per service line as quoted. Either party may terminate as provided in the service agreement; we may suspend service for non-payment after notice. On termination we will hand over your call logs and event reports and delete remaining data per our Privacy Policy.

8. RECORDINGS & DATA

Calls we answer or place may be recorded for verification, quality, and training. Call logs, recordings, and monitoring reports relating to your account are your business records; we hold them on your behalf as described in our Privacy Policy.

9. GOVERNING LAW

These terms are governed by the laws of the Republic of the Philippines. Disputes will be resolved in the courts of the city where Signal Station OPC is registered, unless your service agreement provides otherwise.

10. CONTACT

Questions about these terms: service@signalstation.ph · +1 888 295 3718 (24/7).